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Global Technical Support Representative Job Requisition Number: 21940 Asia Pacific Tokyo - JPN

The Company
Bloomberg is the leading global provider of data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.


The Role
Global Technical Support (GTS) are seeking to recruit dynamic, motivated individuals wishing to work in a global, fast-paced, technical environment. Key responsibilities range from providing critical software, hardware and network trouble-shooting, assisting customers in the maintenance & support of both the Bloomberg system & supplementary electronic trading platforms within their own internal networks and liasing with other internal departments such as Sales, Analytics, Installations & Networks, in order to ensure a seamless level of outstanding customer service. Other responsibilities include dealing with suppliers, Field Service engineers & third party on-site contractors & meeting departmental project deadlines.

Requirements
Experience of working in a help-desk environment is highly desirable
General knowledge of IT is highly desirable
Outstanding communication & inter-personal skills and be able to work well in a team environment
Excellent listening, questioning and analytical skills alongs with the ability to remain calm under pressure & work in a concise, clear focused manner are necessary
Native level Japanese
Business level English
Shift will include some weekend and public holiday cover

LEGAL TERMS:
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Click "I Decline" if you do not consent and do not wish to proceed with the application.

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