The Role

The Problem Management Team is responsible for managing, resolving, and preventing business impacting outages. The goals of the group include: reduce duration of outages by ensuring proper teams are engaged and prevent outages from reoccurring by driving to root cause and ensuring preventative actions are identified and implemented. Core functions include: quickly determining the severity of an outage in regards to business impact and technical complexity. Assess and ensure all appropriate groups are working on resolving the outage in a timely manner. Facilitate the resolution of outages and crises across multiple teams. Notify, escalate and communicate to senior management the existence and status of outages, as necessary.

Requirements

• Successful candidate must have experience within application or infrastructure services.
• Excellent written and verbal communication skills.
• Strong technical skills, including basic knowledge of UNIX.
• ITIL Service Support knowledge.
• Strong knowledge of financial products.
• Self starter with the ability to prioritize work load, keep cool and perform in a high pressure environment.
• Assertive but diplomatic, relentless, with a strong desire to see things through to completion.
• Good organizational and team collaboration skills.

The Company

Bloomberg is the leading global provider of financial data, news and analytics. The BLOOMBERG PROFESSIONAL service and Bloomberg's media services provide real-time and archived financial and market data, pricing, trading, news and communications tools in a single, integrated package to corporations, news organizations, financial and legal professionals and individuals around the world.