The Role

The Global Customer Support Department provides 24/7 support to our clients.
The aim of the department is to provide superior customer service with no wait
time. Our model follows the sun so that we always have call centers globally
open at all times providing seamless service. We also provide multi-lingual
support to our clients. In the customer support role, you will gain a
comprehensive introduction to our products and services, our clients, as well
as insight into the global financial markets. It is a fast-paced environment
and requires the ability to multitask. Good communication and problem-solving
skills are necessary to be successful in this role.

Duties:

• Provide superior customer service to our clients on inbound phone calls.
• Transfer customer calls to appropriate staff.
• Outbound calling will be necessary to verify new users
• Identify, research, and resolve customer issues using proprietary company

software.

In addition, your career path may include venturing within the Operations
department like in technical support or IT; even positions across others like
Analytics or Global Data.
Join Global Customer Support to build a rewarding career in Bloomberg!

Requirements:

• Ability to provide exceptional customer service to our Global clientele
• Strong telephone etiquette
• Excellent verbal and written communication skills
• Multi-tasking skills and ability to work well under pressure
• Strong problem solving skills
• Ability to be a team player
• Fluency in English and Russian is a must
• Additional proficiency in Mandarin would be preferred
• Experience in a call center environment preferred
• Ability to work weekends and holidays

The Company:

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 310,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.