The Role

The Bloomberg Installations team is seeking a dynamic individual to handle customer service and administrative responsibilities in a fast-paced, technical phone support environment. The person in this role will learn how to effectively guide all Bloomberg clients through procedures necessary to install the Bloomberg software on the client's network. Key responsibilities include,introducing the professional Bloomberg service to first time clients, determining what will be the best infrastructure for client connectivity to Bloomberg within policy, ordering communications lines, assisting with biometric enrollments, working with Sales, dispatching field service engineers, and various other tasks.

Responsibilities

Based at our New York office, you will be responsible for:

• Integrating the Bloomberg product onto the client's network
• Coordinating and managing resources to meet project deadlines
• Coordinating our field service engineers to ensure they are able to get to client sites
• Holding technical discussions with customers on hardware and software
• Ordering, monitoring and troubleshooting communication lines
• Multitasking with a high volume of simultaneous projects

Qualifications:

• Previous experience in a helpdesk environment.
• Proven excellence in customer service and phone skills.
• Solid understanding of PC hardware, operating systems, communication lines and networks.
• The ideal candidate will be able to remain calm under pressure, with the ability to inspire confidence in clients regardless of the situation.

The Company

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered New York, Bloomberg employs more than 13,000 people in 185 locations around world.