The Role

The IT Operations Support Analyst responds to installation and service requests from Solutions Management, Development, Product Management or other internal or external Bloomberg customers; provides a stable, high-performance error free IT infrastructure for all Bloomberg customers, including those within and outside Bloomberg datacenters, as well as within Bloomberg itself.

The main responsibilities will be:

• Plan and implement software and hardware installations, including Bloomberg software products or related components, as well as operating system, server, network equipment, and cabling (e.g. CAT5, CAT6, fiber optics, etc.) to provide low latency, secure and robust data transmission services within and outside of Bloomberg datacenters.
• Provide continuous status reporting to ensure a seamless information flow between Bloomberg and its internal and external customers; respond to inquiries from customers (including network staff of customers, administrators, Bloomberg staff, vendors, etc.) for network-related information and/or direction.
• Monitor computer systems and functions (e.g. LAN/WAN connections, network traffic, performance, etc.) to ensure that complex environments mainly inside of the Bloomberg datacenters are secure and resources are utilized effectively; ensure that the software is operating under optimal conditions; continuously improve the performance of these environments though performance tuning or network, operating systems and hardware.
• Assess malfunctions of network hardware and/or software applications to determine appropriate actions to maintain operations.
• Support installations, which are not located in the Bloomberg datacenter. The support tasks reach from installing and upgrading up to monitoring of the environment, where applicable.
• Repair operating systems and network equipment to maintain equipment in a safe and functional operating condition, including operating systems, servers, applications, protocols, data communications hardware, lines, modems, network devices, switches, routers, cables, etc.
• Resolve any issues reported by the monitoring system in a timely manner and alert Solutions Management and Bloomberg Management of system or hardware malfunction to ensure a proper customer communication.
• Oversee software and network security at Bloomberg datacenters and in-house network according to the company's standards and protocol.
• Manage all RTD system back-up and restore protocols and ensure the correct operations of these backups in the Bloomberg datacenters and local customer installations.
• Research and develop new and adjust existing installation, configuration and maintenance plans for the Bloomberg datacenters, inhouse network and exchange test connections which comply to the Bloomberg standards/protocol; establish and continuously improve process standards.
• Prepare, execute and report status of RTD upgrades, full deployments and new release roll outs in collaboration with Solutions Management.
• Maintain availability of the internal network and all related services such as Mail, Internet, Video Conference, etc., minimizing downtime and maintenance windows
• Purchase needed Hardware after proper approvals have been secured.

Skills required:

Degree in Computer Science or Information Technology or comparable experience

• In depth understanding of Linux/ Unix based operating systems (RedHat, SuSE)
• Knowledge in scripting languages like bash or perl to automate repetitive tasks
• Day-to-day hands on experience with servers using Network: LAN, WAN, TCP/IP, DNS, UDP.
• Familiarity with datacenter environments and the ability to rack, unrack, maintain & support datacenter hosted servers and their connectivity
• Knowledge in configuration management tools with e.g. Puppet, Chef, etc;
• Familiarity with monitoring tools like Nagios, Icinga, Tivoli, etc.
• Interest in and basic understanding of electronic exchanges, electronic trading and financial markets
• Ability to multi-task and maintain a general overview and calm demeanor under pressure
• -Customer-focused and service-oriented
• Strong communication skills, both written and verbal
• Proven track record of being a team player; self- motivated and results-driven

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 315,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,400 news and multimedia professionals at 150 bureaus in 73 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.