The Role

Responds to installation and service requests from internal or external customers; provides a stable, high-performance error-free IT infrastructure

Responsibilities:

• Plan and implement software and hardware installations, including software products or related components, as well as operating system, server, network equipment, and cabling (e.g. CAT5, CAT6, fiber optics, etc.) to provide low latency, secure and robust data transmission services
• Provide continuous status reporting to ensure a seamless information flow to internal and external customers
• Respond to inquiries from customers for network-related information and/or direction.
• Monitor computer systems and functions (e.g. LAN/WAN connections, network traffic, performance, etc.) to ensure that internal environments are secure and resources are utilized effectively;
• Ensure that software is operating under optimal conditions; continuously improve the performance of these environments though performance tuning or network, operating systems and hardware.
• Assess malfunctions of network hardware and/or software applications to determine appropriate actions to maintain operations
• Support installations. The support tasks range from installing and upgrading, to monitoring of the environment, where applicable.
• Repair operating systems and network equipment to maintain equipment in a safe and functional operating condition, including operating systems, servers, applications, protocols, data communications hardware, lines, modems, network devices,

switches, routers, cables, etc.


• Resolve any issues reported by the monitoring system in a timely manner and alert Solutions Management of system or hardware malfunction
• Oversee software and network security at datacenters and in-house network according to the company's standards and protocol.
• Manage all system back-up and restore protocols and ensure the correct operations of these backups in datacenters and local customer installations.
• Research and develop new and adjust existing installation, configuration and maintenance plans for datacenters, inhouse network and exchange test connections which comply to standards/protocol; establish and continuously improve
process standards

• Prepare, execute and report status of upgrades, full deployments and new release roll outs in collaboration with Solutions Management
• Maintain availability of the internal network and all related services such as Mail, Internet, Video Conference, etc., minimizing downtime and maintenance windows
• Purchase needed Hardware after proper approvals have been secured

Qualification:

• Degree in Computer Science or Information Technology, or comparable experience
• In-depth understanding of Linux/Unix operating systems. Exposure to others advantageous
• Day to day experience with servers using Network: LAN, WAN, TCP/IP, DNS, UDP.
• Familiar with datacenter environments being able to rack, unrack, maintain & support datacenter datacenter hosted server and their connectivity
• Knowledge in configuration management e.g. Puppet, Chef, etc.
• Software distribution with Spacewalk, Satellite, etc.
• Monitoring with Nagios, Icinga, Tivoli, etc.
• Interest in and basic understanding of electronic exchanges, electronic trading & financial markets
• Able to multi-task and maintain a general overview when situations are hectic
• Customer-focused, service-oriented
• Good communicator; team player; self- motivated; results-driven