Solution Analyst

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Frankfurt

Posted Sep 8, 2014 - Requisition No. 42398

The Solutions Analyst will act as the first point of contact for Bloomberg customers and maintain a thorough and close relationship with assigned customers in order to ensure customer requirements are at all times understood and covered as timely and efficiently as possible.

Responsibilities:

. Act as the Account Manager for the assigned clients. Keep a constant professional level of communication and understand the business requirements of the customer.
. Initiate tickets and track progress for software bugs and enhancements; reports all issues for proper escalation. Follow up internally on each open issue and communicate updates to the
customer.
. Perform 1st and 2nd level support of all software-related issues and organizes detailed reports concerning such issues, including all Tango and API applications
. Project manage both new customer onboarding as well as additions made to the customers' Bloomberg environment(s)

Skills required:

. A solid understanding of financial markets and electronic trading platforms; knowledge of client applications a plus
. Knowledge of algorythmic trading would be an advantage
. Degree in Business or Computer Science or equivalent work experience
. Basic to advanced knowledge of UNIX operating systems
. Strong communication skills; able to communicate about both functionality and technical issues
. Strong problem solving skills
. Ability to work in team environment while also highly organized and able to work independently
. Customer oriented, service-minded

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 315,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and three magazines, Bloomberg Businessweek, Bloomberg Markets and Bloomberg Pursuits, covers the world with more than 2,400 news and multimedia professionals at more than 150 bureaus in 73 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.

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