The Role

This is an individual contributor role, in a high-performing, global team of application support specialists for trading systems that are used by buy-side and sell-side financial institutions. You will serve as the first point of contact for our customers, and will be encouraged to visit them at their offices, to build closer working relationship. The primary objective of the role is to consult customers anc provide timely and efficient resolution to any encountered trading application related issues.

The Responsibilities

• Act as the Account Manager for the assigned clients. Keep a constant professional level of communication and understand the business requirements of the customer.
• Initiate tickets and track progress for software bugs and enhancements; report all issues for proper escalation. Follow up internally on each open issue and communicate updates to the customer.
• Perform 1st and 2nd level support of all software-related issues and organizes detailed reports concerning such issues, including all RTD and RTD Trader front ends, Tango and API applications
• Cover and up-sell to assigned customer base through a combination of thorough product knowledge and understanding of customer needs. Notify sales support with live lease forms and bill collection
• Perform demos and assist in finding new prospects for Sales
• Project manage both new customer onboarding as well as additions made to the customers' environment(s)
• Coordinate software and ASP deployment with customer, Bloomberg and techs, FCMs, and exchanges
• Monitor Customer Welcome packet checklist so it is completed in a timely manner. If required as part of the deployment, conducts on- site and remote training of various front-ends and ongoing functional support
• Support Quality Assurance team during the QA process; documents and reports testing results

The Requirements

• Degree in Business or Computer Science, or equivalent work experience
• A solid understanding of financial markets and electronic trading platforms ; knowledge of client applications a plus
• Basic to advanced knowledge of UNIX operating systems
• Strong communication skills; able to communicate about both functionality and technical issues
• Strong problem solving skills
• Ability to work in team environment while also highly organized and able to work independently
• Customer oriented, service-minded
• Business proficiency in Mandarin and/or Cantonese is necessary in this role
• Some global and domestic travel may be required

The Company

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 315,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and three magazines, Bloomberg Businessweek, Bloomberg Markets and Bloomberg Pursuits, covers the world with more than 2,400 news and multimedia professionals at more than 150 bureaus in 73 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.