Global Customer Support Representative - Japanese Speaker

London - GBR

Posted 2012-03-23 - Requisition No. 32988

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The Role:

The Global Customer Support Department provides 24/7 support to our clients. The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:

  • Provide superior customer service to our clients on inbound phone calls.
  • Transfer customer calls to appropriate staff.
  • Outbound calling will be necessary to introduce new clients to Bloomberg.
  • Identify, research, and resolve customer issues using proprietary company software.

Qualifications:

  • Ability to provide exceptional customer service
  • Strong telephone etiquette
  • Excellent verbal and written communication skills
  • Multi-tasking skills and ability to work well under pressure
  • Strong problem solving skills
  • Ability to be a team player
  • It is essential that you are fluent in English and Japanese
  • Experience in a call center environment a plus

The Company

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.

Sorry, we are no longer accepting applications for this job.