Global Customer Support Representative (Cantonese Speaker)

Singapore - SGP

Posted 2012-08-01 - Requisition No. 34060

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The Company

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The companys strength delivering data, news and analytics through innovative technology, quickly and accurately is at the core of the Bloomberg Professional service, which provides real time financial information to more than 310,000 subscribers globally. Bloombergs enterprise solutions build on the companys core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.

The Role

The Global Customer Support Department provides 24/7 support to our clients. The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have call centers globally open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.

Duties:

  • Provide superior customer service to our clients on inbound phone calls.
  • Transfer customer calls to appropriate staff.
  • Outbound calling will be necessary to verify new users
  • Identify, research, and resolve customer issues using proprietary company software. In addition, your career path may include venturing within the Operations department like in technical support or IT; even positions across others like Analytics or Global Data.

Join Global Customer Support to build a rewarding career in Bloomberg!

Requirements:

  • Ability to provide exceptional customer service to our Global clientele
  • Strong telephone etiquette
  • Excellent verbal and written communication skills
  • Multi-tasking skills and ability to work well under pressure
  • Strong problem solving skills
  • Ability to be a team player
  • Fluency in English and Cantonese is a must
  • Additional proficiency in Mandarin is preferred
  • Experience in a call center environment preferred
  • Ability to work weekends and holidays

Sorry, we are no longer accepting applications for this job.