Global Customer Support Representative - French Speaker

New York, NY - USA

Posted 2012-08-06 - Requisition No. 34106

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The Role

The Global Customer Support Department provides 24/7 telephone support to our clients. The aim of the department is to provide a superior client experience as a front line resource to our business. Our model follows the sun so that we always have 2 global customer support centers open at all times providing seamless service. We also provide multi-lingual support to our clients.

This department has an exciting entry level position for candidates seeking a challenging customer focused opportunity. In this support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. Our fast-paced environment commands excellent multi tasking and problem solving abilities. Good communication and interpersonal skills are key to continued success in this role. Duties will include but are not limited to providing superior customer service to our clients on inbound phone calls, transferring customer calls to appropriate staff, as well as identifying, researching and resolving customer issues using proprietary company software.

Qualifications:

  • 0-2 years experience
  • Fluency in English and French is a must, verbal and written
  • Strong telephone etiquette and a professional demeanor
  • Excellent verbal and written communication skills
  • Multi-tasking skills and ability to remain effective and patient under pressure
  • Strong problem solving and prioritization skills
  • Ability to be a team player as well as work well independently
  • Ability to work weekends and holidays
  • College degree preferred

The Company

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength- delivering data, news and analytics through innovative technology, quickly and accurately- is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.

Sorry, we are no longer accepting applications for this job.