User Support - Portfolio Analytics Support Representative - Singapore

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Posted May 9, 2023 - Requisition No. 116115

We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg.

We’re a calm voice in a busy, volatile market. Our clients rely on us to support them in making better, faster decisions using the power of Bloomberg Professional Services. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader discover new sources of market liquidity – the variety of problems we solve is immense.

Bloomberg plays a critical role in the workflow of our clients therefore when we’re asked a question we strive to exceed their expectations by providing a timely, accurate and quality service.

Analytics works in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and on-boarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.

Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively reaching out to up-skill clients through technology, on-site training and seminars.

What's the role?

Our teams put the industry’s most powerful Portfolio & Risk Analytics solution (PORT) at the fingertips of global investment professionals. Bloomberg PORT solution helps our clients make quicker and more informed decisions by empowering them with the tools to define appropriate investment universes with benchmarks, successfully implement optimal investment portfolio strategies, easily and accurately measure portfolio risk and return, and streamline their overall investment management workflow.

As a Portfolio Advanced Specialist on our Analytics team, you need to support our clients to leverage PORT by providing fast and accurate solutions to incoming queries. You also need to understand client's needs and workflow to demonstrate how PORT can help value add, and make the best investments and / or trading decisions. You need to meet clients face-to-face and ensure usage of our solutions. You need to be an excellent communicator, well adept at handling objects and providing product demonstrations. The support we give to clients is a key aspect of Bloomberg’s value proposition and you will play a critical role here.

You're expected to:

  • Engage with new and existing clients to entrench usage of PORT for all Bloomberg clients
  • Provide platinum service to our buy-side and sell-side customers via Bloomberg Helpdesk
  • Collaborate with internal stakeholders to deliver the Bloomberg value proposition to all clients
  • Provide detailed product feedback from clients to internal business managers in an effort to continually improve our products
  • Utilise exemplary presentation, training and communication skills to articulate the features and benefits of Bloomberg’s PORT solutions in detail, so that you can act as a partner for your customers, and take a lead role in conducting internal training sessions

You'll need to have:

  • Minimum 3 years of experiences in a client facing role with financial services or a financial technology company
  • Minimum 1 year of experience in portfolio & risk analytics or related role
  • Prior experience in using Bloomberg solutions, or similar products, and applicable asset class functionality
  • Awareness of financial market landscape
  • Equity and Fixed Income market experience and knowledge
  • Excellent communication and presentation skills in English
  • Aptitude to excel in a dynamic, rapidly growing environment
  • Strong multi-tasking skills, and be a self-starter and proactive collaborator
  • Demonstrated continuous career growth within an organisation

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know the next steps but in the meantime feel free to browse this:

Why Bloomberg?

Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organization that is entering new markets, launching new ventures, and pushing boundaries. Our ever-expanding array of technology, data, news, and media services fosters innovation and empowers clients, and offers nearly limitless opportunities for career growth.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. 

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email (Americas), (Europe, the Middle East and Africa), or (Asia-Pacific), based on the region you are submitting an application for.

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