Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 20,000+ employees across 176 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

The Bloomberg Financial Solutions department of 5,000+ employees is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.

Our Team:

We’re Bloomberg Enterprise Services - fast paced, innovative and expanding. We have worked hard and smart to become the $2bn business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. We provide a vast number of datasets that cover all asset classes, via multiple delivery technologies and flexible scheduling options. This means our clients get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate.

The Role:

We’re looking for a passionate, motivated service-orientated individual to come join our team. You’ll be trained to quickly and accurately identify problems, and then perform thorough troubleshooting to pinpoint the root cause. If needed, you’ll escalate the issue internally, all whilst ensuring our clients receive an exceptional, seamless support experience. You are professional and personable, intelligent and analytical, and keen to join a diverse team that provides round-the-clock support to our Enterprise Data clients. You're a solution-provider, with a passion for providing platinum customer service support. You can get results by working closely with team members and colleagues around the organization but are also not afraid of making independent decisions when the situation demands. You are an aspiring leader who operates with high impact and is keen to demonstrate your organizational and management skills.

We’ll trust you to:

• Work closely with technical and market data contacts at client firms to help resolve & prevent issues that may impact their businesses
• Handle escalations to internal Bloomberg groups such as Support Specialists, Network Operations, Global Data team and Engineering
• Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and, if necessary, in person
• Show good judgement with escalation to management when blocked or severity dictates it
• Actively troubleshoot to recreate reported customer issues on internal, client simulated & test system environments OR by carrying out diagnostic work on clients’ own test/UAT systems
• Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
• Identify team and personal workflow efficiencies through tooling and process improvement
• Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
• Partner with sales and account management to build and strengthen client relationships
• Have strong time management and prioritization skills
• Be energetic & resilient in your approach
• Display strong collaboration skills and inquisitive mindset

You’ll need to have:

• An analytical and technical problem-solving mindset
• Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time sensitive issues
• A basic understanding of market data and associated financial instruments

We’d love to see:

• Additional foreign language
• An understanding of cloud architecture (AWS, Azure, GCP)
• A basic conceptual understanding of Web Services and REST API's

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/data-and-content

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.?