The Company

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 310,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government, Bloomberg New Energy Finance and Bloomberg BNA, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through the Bloomberg Professional service, television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 15,000 people in 192 locations around the world.

The Role

Bloomberg Electronic Trading Support in Tokyo office is seeking an individual to provide technical support for its products that utilize the FIX (Financial Information Exchange) protocol. He or she will be responsible for staffing coverage accountability for regional markets and will provide escalated technical guidance and support to our clients (internally & externally) through exceptional customer service. The ideal candidate will understand how to work within a team environment and independently, lead by example and take pride in the team's day-to-day workflow. This person should be creative and innovative, know how to remain calm under pressure and have the ability multi-task.
Must have knowledge of FIX (Financial Information Exchange) protocol and basic understanding of financial markets. Basic knowledge of UNIX scripts, troubleshooting LAN/WAN, Cisco routers, TCP/IP connectivity is a plus.

Qualifications

• Minimum 3 years experience in a customer support environment
• Minimum 1 years experience with FIX protocol and financial markets
• Excellent customer service and strong verbal and written communication skills
• Ability to liaise with clients, sales, programming and third party vendors
• Demonstrated troubleshooting and problem solving skills
• Ability to work in a fast-paced environment where continuous innovation is required
• High proficiency in Japanese and English is must