Posted Jul 11, 2012 - Requisition No. 33843
Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.
Bloomberg has created a new web-based information product that will report on, analyze and quantify the impact of government actions on business and industry. Bloomberg Government brings the same unparalleled level of fact-based, objective reporting and analysis to policymaking as it has provided to the financial community for the past 30 years.
In the Support Specialist-QA Focus role, you will gain a comprehensive introduction to our product and, our clients, as well as insight into the aspects of government that affect businesses. It is a fast-paced environment and requires the ability to multi task. Excellent communication and problem-solving skills are necessary to be successful in this role. The ideal candidate will ensure that the BGOV site is performing as designed and that all interactions with customers are resolved in a prompt, professional and personable manner. The Specialist diagnoses, troubleshoots and documents the results of all testing. Additional responsibilities include working with customers to answer questions and resolve problems, communicating with R&D, Design and Sales to report on case progress, case resolution, usage issues and product improvements.