Posted Aug 29, 2012 - Requisition No. 34327
We are looking for an Equipment Support Management Representative to join the team formerly knows as the Asset Verification/RMA Call Centre team.
The Asset Management team is responsible for demand planning, supply planning, distribution planning, maintenance of inventory controls and audits, and procedures to monitor and verify inventory levels globally. We are seeking an energetic, innovative individual to join our Equipment Support Management group, whose main responsibilities include: working in a help desk environment and taking incoming calls from field service representatives and customers regarding client's equipment entitlement and equipment that needs to be returned, managing customer removal orders and returns, equipment entitlement and billing, maintaining accurate inventory records at external customer locations throughout the EMEA region, monitoring equipment records to close out open issues via our internal ticketing system. The ideal candidate must be able to administer policies and guidelines which affect work activities, demonstrate and promote continual improvements in material movements, controls and customer return order processing and billing, be able to handle a significant number of tickets and tasks assigned to them, and be able to intellectually challenge self and others.
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