Equipment Support Management Representative

Careers at Bloomberg


Posted Aug 29, 2012 - Requisition No. 34327

We are looking for an Equipment Support Management Representative to join the team formerly knows as the Asset Verification/RMA Call Centre team.


The Asset Management team is responsible for demand planning, supply planning, distribution planning, maintenance of inventory controls and audits, and procedures to monitor and verify inventory levels globally. We are seeking an energetic, innovative individual to join our Equipment Support Management group, whose main responsibilities include: working in a help desk environment and taking incoming calls from field service representatives and customers regarding client's equipment entitlement and equipment that needs to be returned, managing customer removal orders and returns, equipment entitlement and billing, maintaining accurate inventory records at external customer locations throughout the EMEA region, monitoring equipment records to close out open issues via our internal ticketing system. The ideal candidate must be able to administer policies and guidelines which affect work activities, demonstrate and promote continual improvements in material movements, controls and customer return order processing and billing, be able to handle a significant number of tickets and tasks assigned to them, and be able to intellectually challenge self and others.


  • Experience in providing customer service in a help desk environment.
  • Reconciliation of hardware at customer accounts, and maintaining accurate data records.
  • Team player with excellent communication skills and documentation skills.
  • Thorough understanding of equipment loss/ billing and Bloomberg's order management process.
  • Strong interpersonal skills with the emphasis on maintaining good working relationships with business partners.
  • Ability to analyse problems, create solutions and multi-task with attention to detail.
  • Demonstrate aptitude to manage projects and deadlines, as well as lead project teams if required.
  • SAP R/3 and MS Office experience is required.
  • MCIPS (Member of /studying towards qualification with Chartered Institute of Purchasing and Supply Chain) or related Supply Chain qualifications are also preferred.

The Company:

Bloomberg, the global business and financial information and news leader, gives influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company's strength - delivering data, news and analytics through innovative technology, quickly and accurately - is at the core of the Bloomberg Professional service, which provides real time financial information to more than 300,000 subscribers globally. Bloomberg's enterprise solutions build on the company's core strength, leveraging technology to allow customers to access, integrate, distribute and manage data and information across organizations more efficiently and effectively. Through Bloomberg Law, Bloomberg Government and Bloomberg New Energy Finance, the company provides data, news and analytics to decision makers in industries beyond finance. And Bloomberg News, delivered through television, radio, mobile, the Internet and two magazines, Bloomberg Businessweek and Bloomberg Markets, covers the world with more than 2,300 news and multimedia professionals at 146 bureaus in 72 countries. Headquartered in New York, Bloomberg employs more than 13,000 people in 185 locations around the world.

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