Posted Sep 6, 2012 - Requisition No. 34389
The Data Solutions team is seeking a proactive, motivated and energetic Team Leader to support Data License clients. The Data License products deliver Bloomberg data that fuels critical front, middle and back office applications for our clients via ftp sites and other means. The Content Support desk provides support to existing and potential data product clients.
The ideal candidate is highly motivated, has advanced knowledge of at least one of the data products, enjoys working in an interactive, communicative environment, and strives to provide extraordinary customer service.
This team consists of 2 separate entities: Support and Business Intelligence (BI). Each one of these groups operates independently and needs to be managed as such, though there is crossover into one another.
The ideal candidate must be able to communicate with external Market Data contacts as well as with Bloomberg Sales, Business and Global Data units. Equally important to this role is the individual's ability to communicate with the members of the team. It is essential to be able to understand and communicate the vision of the business and motivate employees to reach their full potential.
¿ Manage the careers of the 9 individuals on the team. This consists of daily guidance, weekly team meetings and monthly individual meetings to maximize the persons' potential.
¿ Manage the roll-out of our new commercial model from the Support perspective. The TL will be responsible for holding client meetings on site and at client locations where contracts, data usage, technical and customer support issues are addressed.
¿ The TL is the liaison between support and all other departments. Being that Data License is a consumer of Data and content from other departments there are many things at issue on a daily basis. These issues need to be discussed, and actions taken on them expeditiously. Examples of departments we deal with are Global Data, Trading Systems and Core Terminal Sales.
¿ Data Integrity is at the core of our product. We spend a lot of time running statistics on the quality of the data we deliver. We use these statistics to ensure changes get made so we are heavily invested in the data world.
¿ Manage the DLSK Support queue. Each day we receive 300 questions a day from clients. In order to provide the best service possible, we need to make sure we are staffed appropriately. This means the right amount of people with the skills (language etc) in order to satisfy the demand. This is not an easy task because of the diverse responsibilities of the job.