Global Customer Support Representative - Spanish and Portuguese Speaking
Posted Oct 23, 2015 - Requisition No. 47749
The Global Customer Support Department provides 24/7 support to our clients.
The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have 2 call centers open at all times providing seamless service. We also provide multi-lingual support to our clients. In the customer support role, you will gain an introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.
- Provide superior customer service to our clients on inbound phone calls.
- Transfer customer calls to appropriate staff.
- Identify, research, and resolve customer issues using proprietary company software.
- Ability to provide exceptional customer service
- Strong telephone etiquette
- Excellent verbal and written communication skills
- Multi-tasking skills and ability to work well under pressure
- Strong problem solving skills
- Ability to be a team player
- It is essential that you are fluent in English, Spanish and Portuguese
- Experience in a call center environment a plus
What Bloomberg does - and how you can make your mark here:
Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government a competitive edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy and innovation-which is where you come in.
At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth.