Customer Account Management Support - Beijing

Careers at Bloomberg


Posted Mar 2, 2018 - Requisition No. 65633

The Role

We are seeking for a self-starter to join the group of Customer Account Management Support (CAMS). CAMS provides specialist operational support to Terminal Sales. Not only do they act in an advisory capacity, but they also assist Sales by managing large client projects and helping to tackle ongoing or complex unresolved issues. By having a detailed overview of Bloomberg processes and procedures, CAMS' role is also to identify opportunities to improve internal efficiency and to enhance the client's experience.

The department is an exciting opportunity for somebody who excels at problem solving and project management, has strong communication skills, and who enjoys working directly with partners internally and externally. A real passion for client relationship management and the ability to build a strong network with other businesses in Bloomberg is crucial to be successful in this role.

You'll need to have:

  • Native Mandarin and fluent English
  • Experience in a client facing role preferably in Customer Service, Operations or related role. A consistent record for cultivating strong relationships with key internal and external partners
  • Strong communication skills, including negotiation and handling customer objections
  • Tenacious and creative problem solving skills including chasing internal departments
  • Self-starter with the ability to take a dedicated approach in their role
  • Ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
  • Dedicated and persistent customer service
  • Excellent writing, oral communication, and presentation skills

If this sounds like you:

Apply! If we believe you're a good match we'll get in touch to let you know the next steps.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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