Bloomberg On-Site Customer Support - Berlin
Posted Sep 9, 2022 - Requisition No. 108416
Our Bloomberg On-Site Support (BOS) teams provide 24/7 solutions to Bloomberg’s internal and external customers in more than 75 countries. Our customers rely on our technology and the support that we deliver to them to be able to do their job in a multifaceted, demanding, and technology-focused environment.
In your role as a Support Specialist, you provide exceptional service to Bloomberg’s terminal users and employees. Our goal is to establish a trusting relationship with both our internal and external clients – we act as the front line and the escalation points. As a BOS specialist, you get the exposure of resolving issues in a hands-on environment and grow a solid base of knowledge and soft skills that help you, to help out clients remotely and in person.
We operate as Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg. We also collaborate closely with a multitude of other departments. We pride ourselves in offering an excellent customer solution focused service. We seek to listen, understand and anticipate client needs as well as deliver personal, on-the-ground assistance. We are also core to spotting gaps and opportunities and implementing changes.
We will trust you to:
- Be a hardworking learner - there is always something new happening at Bloomberg
- Maintain an outstanding level of customer service, internally and externally
- Have a great attitude
- Have the ability to work well under pressure and multitask effectively
You should have:
- Great communication skills
- Good listening and problem-solving skills
- Be prepared to cover eventual evening and weekend work
- Experience working with PC's
- Drivers license
- German language an advantage
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email firstname.lastname@example.org. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or email@example.com