On Site Support - Dubai | Dubai | Bloomberg Careers

On Site Support - Dubai

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Dubai

Posted Oct 23, 2019 - Requisition No. 79172

You're a calm voice and have a cool head in a fast-paced environment, you're customer service driven. Our clients internally and externally count on you, you wear many hats working in Bloomberg Onsite Support. You are part of a local team that works on a multitude of tasks that includes servicing our customers over the phone or on-site through to supporting our internal infrastructure. It could be project managing an installation into the office or a simple client visit to swap out a keyboard through to installing a router on site. But whatever it is you're happy to help.

We will trust you to:

  • Maintain an outstanding level of customer service focus whilst dealing with customers
  • Manage new customer installations or upgrades, from receiving the Sales Order through to physical installation at customer premises
  • Provide exemplary support to our customers, internal and external
  • Ensure all work is logged and updated using our proprietary ticketing system
  • Have the ability to work under pressure

You must have:

  • Experience with Windows OS, Android/IOS, Desktop Support
  • Great communication skills, including fluency in written / spoken English
  • Proven excellence in customer service
  • Strong listening and problem solving skills
  • A valid driving license

We would love to see:

  • Exposure to Routers, TCP/IP, LAN and WAN technologies
  • An understanding of analogue and digital circuits (E1, STM-1, Metro E)
  • Fluency in Arabic
  • Project management experience
  • Some knowledge of SQL programming
  • Experience with SAP

If this sounds like you:

Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.
Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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