We are the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide hi-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.

We’ll trust you to:

• Address complex real-time client questions, specifically around our BQL/BQNT API and Quantitative Solutions, via live messaging (Bloomberg IB) or email
• Build and maintain relationships with Bloomberg’s Quant community focusing on building adoption of our products and solutions
• Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell
• Work closely with Sales and Product handling Pre and Post Implementation support and trading for users adopting our Quantitative Solutions  
• Collect and act upon client product feedback to drive its development
• Attend product release calls to quickly learn and teach the new products to your peers and clients
• Conduct training for new hires on basic market concepts and related Bloomberg functionality as well as develop more Advanced Specialists in the region
• Create and maintain documentation and training content to be used by clients externally as well as colleagues internally
• Continuously increase product knowledge and relevant skillsets to be aligned with business goals

You’ll need to have:

•  Minimum 3 year buy-side or sell-side experience in a technical client-facing role   
• Experience with Python and Data Analytics
• Willingness to learn complex business and technology processes and actively contribute to their evolution
• Be self-motivated with the ability to work independently as well as part of a team
• Ability to interact and effectively communicate with our clients
• Excellent understanding of customer service and experience in building strong customer relationships
• Confident communication skills and able to present to both small and large groups, internally and externally

We’d love to see:

• A strong sense of motivation to learn continually, adapt to ever changing client workflows and partner with them in helping them achieve efficiencies that will help them generate alpha for their clients via the power of the Bloomberg terminal and its vast array of enterprise solutions

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/

Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.