Bloomberg Connectivity & Integration Solutions Service Desk & Technical Relationship Representative – Hong Kong

Careers at Bloomberg

Hong Kong

Posted May 22, 2017 - Requisition No. 58621

Bloomberg's Connectivity & Integration Solutions business is enjoying an exciting period of growth and is currently seeking a dynamic, confident and self-motivated individual to join its new and rapidly expanding team of Connectivity/Integration Specialists in Asia.

What’s the role?

Bloomberg's Connectivity and Integration Solutions (CIS) is responsible for the development and deployment of the global enterprise integration capabilities within Bloomberg. CIS is enjoying an exciting period of growth and is currently seeking a dynamic, confident Support Desk & Technical Relationship Representative to join its new and rapidly expanding team of Connectivity/Integration Specialists in Asia. You will be responsible for primarily focusing on 'owning' the support issues and alliance with our clients. You are also strategically focused on the overall customer experience and deepening our relationship with them, from managing service tickets through to proactive engagements with existing clients. As you will be part of a client facing team in Asia, you will be supporting a variety of technologies and data specifications between Bloomberg and external systems including SWIFT, FIX, XML, MQ and Bloomberg API’s. You should be able to demonstrate credibility with a proven knowledge of the Capital Markets technology integration industry and have a very good understanding of both buy and sell-side work flows including decision support, execution, position management, middle office and settlements.

We’ll trust you to:

  • Provide Client Production Support to customers in Asia
  • Partner with Account Management in our buy-side and sell-side businesses to provide proactive engagements with existing client base in Asia
  • Ensure a smooth client life cycle experience, from project implementation to production support
  • Achieve targets and metrics with clients (Generating leads, supporting in closing add-on sales and tangibly reducing support costs)
  • Understand key competitors or alternatives and successfully protecting against displacements

What do I need to apply?

  • A minimum of 5+ years of experience in support & account management with the ability to meet metric targets
  • Order Management/Trading Systems/Trade workflow experience (Buyside or Sellside)
  • Understanding front-office, middle-office and back-office workflow
  • Insightful grasp of how system integration and technology can enhance and create solutions in the Trading Space
  • Highly proactive and confident in client approach and strategy
  • Solid track record of customer service / client facing skills
  • Ability to handle and provide customer service to meet high expectations
  • Strong and proven Analytical/Problem Solving skills, Time Management skills and multi-tasking skills
  • Excellent communication and presentation skills
  • Enjoy working independently (when required) and as part of a broader team across Asia

You’ll need to have:

  • Computer Science background
  • Straight through processing (STP) exposure within the financial environment
  • Data Transformations using XML / XSLT’s
  • SWIFT Experience (RMA’s and On-Boarding using SWIFT Alliance Access, Gateway & WebPlatforms)
  • Unix & Linux skills (Navigating Through Application Logs – SPLUNK experience an advantage)
  • Connectivity Troubleshooting – TCP/IP / MQ / FTP / SFTP / LAN / WAN
  • Data delivery via IBM MQ / Troubleshooting MQ’s
  • XML and FIX messaging
  • Mandarin is essential and it would also be beneficial to speak Cantonese

If this sounds like you:

Apply if you think we're a good match. We'll get in touch with you to let you know the next steps

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information on Bloomberg Connectivity & Integration and our suite of products, visit the site below: (Pre Interview) http://www.bloomberg.com/enterprise/trading_solutions/connectivity_integration/

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