Customer Service Desk Representative

Careers at Bloomberg

Hong Kong

Posted Nov 28, 2017 - Requisition No. 63581

Customer Service Desk Representative

Our Procurement department aims to provide an efficient and easy way for Bloomberg employees to buy goods and services, and effective partnerships with businesses to identify the best sourcing opportunities while maximizing value and managing costs. At the frontline of Procurement, our customer service desk is the face of the department, delivering extraordinary customer service, owning and fulfilling user requests.
Demonstrating agility will be critical in this role, as you learn to speak the language of the customer and navigate a complex matrix to drive resolution. You will identify trends in employee inquiries and collaborate across our Sourcing and Operation teams to implement pro-active solutions or optimize process flows.

What’s in it for you?

Bloomberg Procurement has transformed over the last months, instituting a culture of customer first and focus on service excellence. You will be part of a team which now prides itself in driving this culture and be looked on to directly impact how we evolve our process and systems to continue supporting this vision. This is a rare opportunity to be part of a new team that is growing by the day, to learn and develop your Procurement knowledge within an international organization. This role will support mostly users within EMEA, but you will have exposure globally as we support APAC and the Americas, to meet the demands of our dynamic global business.

We'll trust you to:

  • Deliver accurate and timely resolution of employee new purchase requests, including updating and resolving internal tickets
  • Direct employees to resources as needed, provide policy interpretation & navigation support
  • Use procedures, policy manuals and other reference materials to assist in executing purchase requests or quarterbacking the request to the relevant owner
  • Guide employees in navigating through self-service functionality on the Procurement Portal: IBUY
  • Partner with Sourcing, Purchasing Operations and Vendor Operations to support any inquiry in the Procure to Pay or Source to Pay process
  • Provide high touch customer service that meets expected service levels and business performance goals

You'll need to have:

  • Excellent verbal and written communication with experience in a professional services environment
  • Previous experience developing and maintaining solid client relationships, communicating with stakeholders at all levels
  • Good comfort level with technology
  • Ability to multi-task, prioritize and manage large volumes of work
  • Excellent attention to detail
  • Tenacious and creative problem solving skills
  • Ability to execute quickly without compromising quality
  • A positive attitude
  • Good judgement and the ability to be proactive and use your initiative to seek out solutions

We'd love to see:

  • Experience in using SAP

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch to let you know that the next steps are, but in the meantime feel free to have a look at this: http://www.bloomberg.com

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Similar jobs