Enterprise Technical Account Manager and Solutions Architect, Hong Kong

Careers at Bloomberg

Hong Kong

Posted Jan 26, 2017 - Requisition No. 56704

The volume of communication, trade, voice, and social media data along with files and documents generated by regulated companies is growing at a staggering rate. Simultaneously, regulatory scrutiny has placed increased pressure on firms to deploy smart, scalable technology and next-generation compliance analytics to minimize risk.

Bloomberg Vault is a secure, hosted compliance solution that enables governance of communication data-based information, file analytics and trade reconstruction across the enterprise. It consolidates compliance, legal and data management processes into an integrated, real-time system to help regulated firms succeed in a transformed environment.

What's the Role?

We are currently seeking an experienced and dynamic individual well suited for a hybrid role of Technical Account Manager and Solutions Architect. You will be joining a successful, rapidly growing and entrepreneurial Bloomberg team focused on expanding cloud-based compliance, information governance and information analytics solutions. You should have in-depth experience with enterprise hosted services and will work closely with our clients, onboarding, sales and product teams. We are looking for someone with a real passion for technology and a demonstrated high level of independence in a fast paced and dynamic environment.

As a Technical Account Manager and Solutions Architect for Bloomberg Vault, you will play an integral part in our sales cycle, product development, successful on-boarding, and post go live support of new customers.

We'll trust you to:

As part of the Technical Account Manager Role:

  • Lead the post-sale customer relationship and day-to-day support during and after onboarding
  • ­- Manage multiple accounts of various sizes and provide strategic and day-to-day support
    ­- Create, get client buy-in, and execute account plans
    ­- Train users on the functionality of Bloomberg Vault

  • Assist Solution Architects in onboarding new customers
  • Employ a consultative approach to product set up and configuration based on client’s business and compliance objectives
  • Establish and maintain customer relationships and generate positive feedback including customer references and high levels of satisfaction
  • Assist customers with technical issues/inquiries
  • Facilitate client specific and departmental projects
  • Be self-starter, demonstrate your passion for technology and ability to work in a fast paced and dynamic environment so you can deliver the best solutions to our clients

Solutions Architect:

  • You will be part of the sales process and drive the technical configuration during and after customer onboarding
  • ­- Provide pre-sales and post-sales solutions to thorny business and technical problems ranging from data migration of large historical archives sitting in legacy on-premises systems

  • Represent Bloomberg Vault technology infrastructure, including demonstrating a deep familiarity with software, hardware, networking and security stacks.
  • Work on-site and remotely to successfully and rapidly on-board new customers.
  • Act as liaison between R&D and Account Management team
  • Facilitate technical demonstrations and interact with all levels of the organization at clients from CTO's to Chief Compliance Officers, Project Managers and IT administrators
  • Answer RFP’s and RFI’s, assist in proposal creation and client ROI analysis
  • Be a motivated self-starter, who is comfortable working in a client-driven environment

You will need to have:

  • ­Proven track record of delivering exceptional results as an account manager or technical software sales role for on-site or SaaS enterprise software
  • Exemplary verbal, written, presentation and interpersonal communication skills
  • Experience with enterprise hosted services and a will work closely with our sales and product teams as well as with our clients.
  • 2-3 years of experience with modern enterprise software IT systems and services, in particular networking, communications (Exchange, LYNC, Instant Messaging, etc), directory services (LDAP, AD, etc.), XML/FPML.
  • Ability to quickly learn new software systems
  • An understanding of working well with remote teams across different time zones
  • Bachelor's degree or higher
  • Fluent spoken and written English

We’d also like to see:

  • IT Risk Management, Exchange/Messaging Administration experience
  • Basic programming/scripting knowledge and experience (Java, C++, shell scripting, Perl, Python)

  • Fluency in one or more Asian languages

If this sounds like you:

Apply if you think we're a good match and we'll get in touch with you to let you know next steps. In the meantime, check out http://www.bloomberg.com/.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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