Global Customer Support Representative [Cantonese/English Speaker]

Careers at Bloomberg

Hong Kong

Posted Jan 26, 2017 - Requisition No. 56703

First impressions can make or break a client's perception of an organization. This is why our Global Customer. Support representative role is about more than just managing inbound phone calls - it's about creating a journey for our clients and connecting them to people who keep their businesses alive.

You are on the front-line working as part of an international team, supporting our clients collectively in more than 18 languages. You will make your mark in a Global Customer Support Department that provides 24/7 superior telephone support to clients.

What's in it for you?

This is an exciting entry level position for candidates seeking a challenging, customer-focused opportunity. Previous customer service experience is preferred but we will make sure that you are ready to provide exceptional customer service through our rigorous training program. You will also receive an introduction to Bloomberg products, services, and clients and an insight into global financial markets.

Experienced representatives have the opportunity to be involved in mentoring, quality control and idea generation. Your career path may include venturing within the Operations department line in technical support or even other positions across others like Analytics or Global Data!

The requirements:

  • Ability to provide exceptional customer service to our Global clientele
  • Strong telephone etiquette
  • Excellent verbal and written communication skills
  • Multi-tasking skills and ability to work well under pressure
  • Strong problem solving skills
  • Ability to be a team player
  • Experience in a call center environment preferred
  • Ability to work weekends and holidays

** The role requires answering calls and solving queries with Cantonese and English speaking customers of Bloomberg's products and services in Asia Pacific; The ability to read, write, and speak Cantonese and English is essential.

If this sounds like you:

Apply! If we think you're a good match we'll get in touch to let you know the next steps.

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