Human Resources Operations Manager - Hong Kong

Careers at Bloomberg

Hong Kong

Posted Oct 9, 2017 - Requisition No. 62391

At Bloomberg we are recognize for our smart speed, visibility, and our extraordinary customer service and we believe our people are at the core of our success. When our company is successful, we have the platform to transform the world with our philanthropic impact. We are constantly building a strategy that will find and cultivate the greatest talent in the world. We welcome you to be part of us if you are passionate about the innovative evolution.


We are the face of Human Resources to the business, an integral customer support vehicle of Human Resources delivering a first class experience to all Bloomberg’s employees. Our HR Specialists are the vital consultants for employees and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. This global team facilitates critical employee lifecycle transactions in a seamless way. From on-boarding new hires into the company, to coordinating global mobility and working closely with external vendors, our aim is simple- to provide a seamless, platinum level of support to our colleagues and businesses. Discretion is something which comes naturally to you, and you're able to find that perfect balance between professional and personable. You love dealing with people, and you're that person who knows what customer service really means.

What’s the role?

You’ll provide senior expertise and leadership as well as execute all frontline HR processes as they pertain to employees across Asia Pacific, including onboarding, employee life-cycle events and off-boarding. You’ll deputise for the leader of the HR Operations team and coach junior members of the team to enhance their HR expertise and embed a customer service ethos within this vital team. You’ll also provide consultation to managers and employees on topics that cover a full range of HR-related policies, including relocations, flexible work arrangements and leaves of absence. You’ll have the opportunity to build a network across the different centers of excellence in HR and across theteam globally. Additionally, you’ll be asked to identify opportunities to enhance the service provided by HR and ultimately implement changes in this innovative and dynamic environment.

We’ll trust you to:

  • Provide leadership and coaching to the HR specialists in the team across APAC
  • Lead the team through projects which impact employees locally and globally
  • Understand and execute on Bloomberg’s end-to-end HR business processes
  • Process transactions in our HR System (Workday) and maintain data quality
  • Address the HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls
  • Draft binding employee documents, including offer letters, flexible work arrangements and relocation agreements
  • Perform testing and create documentation for HR systems and process enhancements
  • Work collaboratively to improve efficiency and consistently execute all HR business processes

You’ll need to have:

  • Bachelor's Degree or equivalent experience
  • Experience of leading small HR teams across Asia Pacific
  • Experience working in a dynamic fast-paced environment
  • Ability to manage and prioritize multiple work streams simultaneously
  • Willingness to embrace new HR technologies and changing processes
  • Ability to work independently, under pressure with frequent deadlines and high attention to detail.
  • Excellent communication skills in English (verbal and written) – Chinese language skills also desirable but not mandatory
  • Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organization
  • Ability to handle confidential information professionally and appropriately
  • Proven ability to provide first-class customer service

What’s in it for you?

  • In-depth training in end-to-end HR policies, procedures and systems, especially Workday
  • Opportunity to become subject matter expert in processes of interest
  • Endless career development opportunities including leadership track
  • Exposure to all business areas, and interaction with senior-level colleagues and candidates
  • Training on basic Bloomberg Terminal navigation and functions

We’d love to see:

  • Customer service and/or shared services experience, preferably in HR
  • Experience using Workday

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch with you to let you know the next steps but in the meantime feel free to browse this:

Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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