Posted Dec 8, 2016 - Requisition No. 56061
The Global Helpdesk team is absolutely crucial to the smooth operation of the internal IT support at Bloomberg LP. Since we manage the frontline for Information Systems, each team member globally is responsible to ensure the proper routing of tickets from our Businesses, internal tracking / automated system response, etc. The IT Helpdesk Support staff is expected to establish a strong relationship with other members of the Global Helpdesk and Technician team. At times you will be asked to assist on the Mobile Technology & Technician business areas.
Support is coordinated via Ticketing System, Phone calls or Instant Message. The role will be mainly providing remote support to our employees in the APAC, AMER & EMEA regions during business hours. You will receive full training on the Bloomberg software and internal ticketing systems upon joining.