Posted Dec 8, 2016 - Requisition No. 56061
The Global Service Desk team is absolutely crucial to the smooth operation of the internal IT support at Bloomberg LP. Since we manage the frontline for Information Systems, each team member globally is responsible to ensure the proper routing of tickets from our Businesses, internal tracking / automated system response, etc. The Service Desk Analyst is expected to establish a strong relationship with other members of the Global Service Desk and Technicians team. At times you will be asked to assist on the Mobile Technology & Technicians business areas.
Support is coordinated via Ticketing System, Phone calls or Instant Message. The role will be mainly providing remote support for our employees in APAC, AMER & EMEA during the business hours. You will receive full training on the Bloomberg software and internal ticketing systems upon joining.