Posted Dec 14, 2016 - Requisition No. 56145
At Bloomberg we pride ourselves in providing some of the most advanced financial technology in the industry. At our core we are a data and technology company and are passionate about moving the industry forward through cutting edge software and services. Our ever expanding array of technology, data, news and media services empowers our clients and fosters innovation while offering us bountiful opportunities for career growth.
In our Global Technical Support team, you will have the responsibility to ensure that our core product, The Bloomberg Professional Service, is working and accessible to our clients. We do this by monitoring the operation of telecommunication networks and backend systems to ensure proper utilization of lines, hardware and software. We communicate with our clients through inbound client calls, instant messages and tickets but we also utilize real-time system monitoring tools to proactively action any problems we identify. Through all these methods we resolve client issues and proactively take action to maintain a high standard of system service.
Operating in a fast-paced and diverse environment, you will be quick and thoughtful in your quest to troubleshoot technical cases, from software/hardware to connectivity and network troubleshooting.
If you are passionate about technology, delivering quality service and eager to learn, then apply! We'll get in touch to let you know what the next steps are.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.