Posted Aug 23, 2016 - Requisition No. 53681
You’re the first of your friends to know about a major economic event. You have an appetite not only to see the world but to learn what makes it tick. You build relationships quickly and effortlessly and have a real desire for a career in a client-facing role. You're professional and personable, intelligent and analytical. You're a solution-provider, with a passion for providing platinum customer service.
On the Analytics Help Desk, our clients always come first. We provide round-the-clock support for Bloomberg Terminal users all over the world and across multiple industries. We interact directly with clients via our 'Instant Bloomberg' chat system, answering their questions and conducting training.
We’re a calm voice in a busy, volatile market. Our clients rely on us to help them make better, faster decisions using the power of the Bloomberg Terminal. On any given day we respond to over 12,000 queries in more than 15 languages. The variety of the problems we solve is incredible. One moment, we could be working with a Portfolio Manager who’s worried about risk. We show her how to use the Risk Analytics platform to find the most volatile securities in her holdings. The next - we may be chatting to a trader who needs help understanding the liquidity profile of two potential investments. We teach him how to size them up against each other.
In Sales, we‘re the face of Bloomberg for our clients. Equally consultative and entrepreneurial, we’re relied upon to manage existing client relationships, whilst being given the responsibility and autonomy to identify new business opportunities throughout the EMEA region.
We make regular visits to our clients to support and train them, discovering new business leads by making prospecting calls and networking. We work in a fast-paced, rapidly changing market and to be successful, it’s crucial we stay one step ahead, pre-empting our clients’ needs and presenting them with ground breaking solutions, before they even know they need them.
Colleagues across the company depend on us to communicate new functionality and Bloomberg offerings to the market. We demonstrate how Bloomberg solutions will help our clients make the best investment/trading/business decisions, making their day to day business smoother and more profitable.
It’s rare to find an opportunity that gives you such early exposure to clients. You’ll begin your career in the Analytics department, where you’ll be responsible for providing the best possible user experience for our Bloomberg Terminal clients. It’s here also where you’ll join a comprehensive training programme, covering all aspects of the financial markets - economic principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools the Bloomberg Terminal has to offer. We have training classes that start throughout the year so we can be flexible around your availability.
Once you have spent 18 to 24 months in Analytics, benefitting from the excellent training and daily Terminal and client exposure, you will be ready to progress to the next step - a move to our Sales department. You’ll join our team of experienced relationship managers, helping to grow our business and to service our existing client base across EMEA, focussing on a particular region or market sector.
The ability to join a training class on one of the following dates: 6th March, 18th April, 2nd May, 24th July, 18th September or 30th October
Business fluency in English plus an additional European or Asian language (ideally one of the following: German, French, Spanish, Italian, Swedish, Norwegian, Finnish, Dutch, Danish, Czech, Russian, Japanese or Korean)
A Bachelor’s degree or relevant work experience
Demonstrated interest and the aspiration to work in the financial services industry
Strong critical-thinking and problem-solving skills
Exceptional communication skills (both written and verbal)
The aptitude to learn and adapt quickly in a rapidly changing environment
Real ambition to pursue a client-facing career, with a strong interest in relationship management and sales
Work experience in a client facing role
Interest in technology
Apply! If we think you are a good match we'll get in touch to let you know the next steps.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.