2017 Client Technical Support Summer Internship

Careers at Bloomberg

London

Posted Nov 22, 2016 - Requisition No. 55781

A trader can't login on to the Bloomberg Terminal and is now at risk of losing millions of dollars. You respond quickly, and calmly troubleshoot the problem with her so she regains access - investments saved and quality service delivered!

Yours is a calm voice in a fast-paced market. Our clients count on you to walk them through their software and hardware issues so that they can benefit from the power of the Bloomberg Terminal. It might be a biometric security or basic networking issue but whatever it is, as part of a global team, you are there to help!

What's in it for you?

As an intern you will be an integral part of our innovative and forward thinking global team. After receiving a comprehensive training on how to support our clients using the most powerful tool in the financial industry, you will gain invaluable technical experience and be on the front line of client support.

Are you the type of person who can identify ways of making our support more efficient? You will be encouraged to work with other departments to generate new ideas, explore new developments and investigate complex issues.

At Bloomberg, you will be encouraged to go above and beyond and take risks as part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth.

We will trust you to:

  • Provide exemplary technical support to our customers globally by means of telephone, chat and email
  • Ensure all requests are logged and updated using our proprietary ticketing system
  • Maintain an outstanding level of customer service focus whilst dealing with clients
  • Ensure all team members have the latest information on all ongoing issues by sharing knowledge and updates

We'd love to see:

  • A passion and understanding of IT products and principles
  • Strong listening, problem solving and analytical skills
  • Proven excellence in customer service
  • Exceptional communication skills with the ability to remain calm under pressure
  • The aptitude to multitask with a high volume of tasks
  • A desire to work within a team

You need to be:

  • In your final year of university
  • Be fluent in English and one or more of the following languages; French, Italian, Spanish, Portuguese, German, Russian, Japanese, Mandarin, Cantonese. Other European languages will be considered.
  • Available to work for 10 weeks beginning July 3rd, 2017

Does this sound like you?

If you think you are a good match, driven and eager to learn, then apply! We'll get in touch to let you know what the next steps are.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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