Posted Oct 10, 2018 - Requisition No. 71198
You have an understanding of the drivers behind market moving stories and events. You're a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment. With a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships.
We provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximise the value of Bloomberg.
We’re a calm voice in a busy, volatile market. Our clients rely on us to support them in making better, faster decisions using the power of Bloomberg Professional Services. On any given day we respond to over 12,000 queries in more than 15 languages. From educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader discover new sources of market liquidity – the variety of problems we solve is immense.
Bloomberg is constantly innovating and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively reaching out to upskill clients through technology, on-site training and seminars. We also work in conjunction with Enterprise Sales to deliver on strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.
In Sales, we're the face of Bloomberg for our clients. Consultative and entrepreneurial, we’re responsible for managing client relationships, whilst striving to continually grow our revenue by identifying new business opportunities.
We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and advise on the most appropriate solutions across our range of enterprise offerings. We work in a rapidly changing market and to be successful, it’s crucial we stay one step ahead, knowing our customers and presenting them with ground breaking solutions before they even know they need them.
Colleagues from across the company depend on us to communicate new solutions. We’re discovering new business leads by making prospecting calls and networking. We demonstrate how Bloomberg will help our clients make the best investment/trading/business decisions, making their day to day business smoother and more profitable.
Apply! If we think you are a good match we'll get in touch to let you know the next steps.
Close Date: 7th November 2018
Salary: Competitive + Benefits