2019 Bloomberg Customer Support - Summer Internship

Careers at Bloomberg

London

Posted Oct 23, 2018 - Requisition No. 71422

First impressions can make or break a client's perception of an organisation. This is why our Bloomberg Customer Support Representative role is about more than just managing inbound phone calls - it's about creating a journey for our clients and connecting them to people who keep their businesses alive.
You are on the front-line working as part of an international team, supporting our clients collectively in more than 18 languages. You will make your mark in a Global Customer Support Department that provides 24/7 superior telephone support to clients.

This is an exciting internship position for candidates seeking a challenging, customer-focused work experience opportunity. Previous customer service experience is preferred but we will make sure that you are ready to provide exceptional customer service through our crash course training program. You will also receive an introduction to Bloomberg products, services, and clients and an insight into global financial markets.

To round out your experience, you'll attend lunch and learn sessions, designed to teach you about our diversified group, and there will be plenty of opportunity to meet Bloomberg leaders at a variety of networking events. Of course we also want to give you the chance to get to know your peers, so you'll also take part in volunteering activities and social events with interns from other departments.
Throughout the internship, you'll be supported by your line manager, buddy and your recruiter to ensure you receive regular feedback on your work and help navigating the company.

We'll trust you to:

  • Provide outstanding customer service to our clients on inbound phone calls
  • Transfer customer calls to appropriate business areas
  • Outbound calling will be necessary
  • Identify, research, and resolve customer issues using proprietary company software.

We’d love to see:

  • Exceptional customer service skills
  • Flexibility to learn and grow in a fast-paced, client-focused, environment
  • Strong telephone etiquette and a professional demeanour
  • Excellent verbal and written communication skills
  • Multi-tasking skills and problem solving skills
  • A desire to be part of a team but also work independently

You need to be:

  • In your final or penultimate year of university (graduating in 2019 or 2020)
  • Fluent in English and one or more of the following languages: French, Italian, Spanish, German, Portuguese, Russian or Japanese
  • Available to work for 10 weeks beginning July 1st, 2019
  • Available to occasionally work a day at the weekend or on a bank holiday

If this sounds like you:

If you think you are a good match, driven and eager to learn, please apply! We'll get in touch to let you know what the next steps are.

To learn more, visit our YouTube channel "Inside Bloomberg". We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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