We are a global business and financial information and news leader, giving influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. To be successful we need people and teams who have the passion and pace to deliver to our clients. Our teams consist of individuals who are analytical, organised and results oriented with a passion for great customer service.  

What’s the role? 

 
The Customer Financial Services team is fast-paced, playing an integral role within the company. Based in Central London, the team is responsible for the whole of the Europe, Middle East and Africa region. 
We are responsible for ensuring the collection of aged receivables and timely application of payments, while working alongside internal departments to answer invoice queries and bring them to resolution to get paid. 
At Bloomberg, we pride ourselves on platinum customer service. In this role you will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as work with Sales to build strong working relationships and identify key areas for improvement.   

We will trust you to:  

Maintain positive relationships with our customers by providing excellent service  

Log all collection notes on our database or the internal ticketing system  

Be accountable for a sizeable collections portfolio and meet specific, targeted goals related to the ageing of open receivables  

Be responsible for processing customer refunds, write-offs, escheatable items, and preparing delinquent customers for third party collections  

Collaborate with our internal Sales, Contracts, Installations and Billing Teams in order to resolve outstanding issues  

    

You must have:    

The ability to work for 10 weeks from June 24th to 30th August 2024. 
Graduating from your Bachelor's degree in 2024 or 2025 
Fluency in French, in addition to  English  
Ability to multi-task, trouble-shoot and solve complex problems while utilising multiple system interfaces and addressing a high volume of work within a fast-paced environment  
Ability to adjust priorities quickly under pressure in order to meet deadlines  
Flexibility within a constantly changing environment 
Exceptional interpersonal skills 
Excellent verbal and written communication skills  
Ability to cooperate and collaborate effectively with team members  

We would love to see:  

Previous experience in a customer service or client-facing role  
Knowledge of SAP  
Interest in Finance and/or Accounting (credit control)   
     
If this sounds like you:  
    
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:  https://www.bloomberg.com/careers/about/  
 
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.  
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please  EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa). Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk