BVAULT - Technical Account Manager

Careers at Bloomberg

London

Posted Mar 15, 2017 - Requisition No. 57558

The volume of communication, trade, voice, and social media data along with files and documents generated by regulated companies is growing at a staggering rate. Simultaneously, regulatory scrutiny has placed increased pressure on firms to deploy smart, scalable technology and next-generation compliance analytics to minimize risk.

Bloomberg Vault is a secure, hosted compliance solution that enables governance of communication data-based information, file analytics and trade reconstruction across the enterprise. It consolidates compliance, legal and data management processes into an integrated, real-time system to help regulated firms succeed in a transformed environment.

What’s the Role?

You will be joining a successful, rapidly growing and entrepreneurial team as a Technical Account Manager. You’ll focus on expanding our client base for our cloud-based information governance and information analytics solution. You will play an integral part in our sales process, product development and successful on-boarding of new customers.

You will lead the post-sale customer relationship and day-to-day support during and after onboarding. This will include handling customer’s day to day requests as well as being the “Voice of the Customer” internally. Your strong project management and communications skills will allow you to run multiple accounts of various sizes at the same time. You will interact with all levels of the organization at external clients from CTOs to Chief Compliance Officers and IT administrators.

We’ll trust you to:

  • Create and execute account plans
  • Train users on the functionality of Bloomberg Vault
  • Assist Solution Architects in onboarding new customers
  • Employ a consultative approach to product set up and configuration based on client’s business and compliance objectives
  • Establish and maintain customer relationships and generate positive feedback including customer references and high levels of satisfaction
  • Assist customers with technical issues/inquiries
  • Facilitate client specific as well departmental projects
  • Demonstrate your real passion for technology and ability to work in a dynamic environment so you can deliver the best solutions to our clients

You’ll need to have:

  • A consistent record of delivering extraordinary results as an account manager
  • Strong project management skills with the ability to work effectively across multiple teams
  • Exemplary verbal, written, presentation and interpersonal communication skills
  • A willingness to focus and commit to finding the best solution for our Clients
  • A desire to travel in order to provide our clients with a premiere service

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: http://www.bloomberg.com/vault/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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