Bloomberg Customer Support Summer Internship - French, Italian or Spanish Speakers
Posted Dec 15, 2023 - Requisition No. 122206
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.
What's The Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support internship. which is a key part of our User Support business.
As a future intern you have two critical focus areas: to provide exceptional customer service to a broad range of clients and ensure the fast and effective management of various client workflows and hardware/software issues. You will provide login support and connect our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our 500 strong international team, supporting our clients collectively in more than 18 languages.
Specific tasks can include; providing outstanding customer service to our clients via the internal ticketing system, phone calls, e-mail or live chats. Identifying, investigating, and resolving customer issues using proprietary company software. Collaborating with your team on various department and global projects, analyzing sophisticated processes, and thinking of creative solutions.
Who You Are:
You come to work with a purpose, understand what urgency means to someone working in the financial markets, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.
What's In It For You?
This is an exciting internship for students seeking a unique experience. We will make sure that you are ready to provide exceptional customer service through our training program. You will also receive an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.
We will help you expand your skills and opportunities in this role through project involvements. Our Interns are involved in mentoring, quality control and idea generation. Successful interns will have the opportunity to be offered a permanent full-time role in Bloomberg Customer Support.
You Need To Have:
- Strong customer service skills including telephone etiquette and a professional demeanor
- Excellent verbal and written communication skills in English and either French, Italian or Spanish at a business fluency level
- An interest in developing a career in the FinTech industry
- Desire to develop skills and experience in customer service in a fast-moving FinTech environment
- Willingness to learn new technologies and ability to retain information
- Careful attention to detail, with an aptitude for working quickly and accurately
- Multi-tasking and problem solving skills as well as an ability to work independently and as a member of a larger distributed team
- Real ambition to pursue a career at Bloomberg, starting in the Customer Support department.
We'd Love To See:
- Curiosity to identify, research, and resolve customer technology, software and hardware issues
- Awareness of data management, privacy and information security
- Aptitude to work within highly connected and software-based systems
You will need to be:
- Currently enrolled in a university with the ability to start a full-time role in 2025
- Available to work for the whole duration of 10 weeks from 24th June 2024 – 30th August 2024
We are committed to hiring the best and brightest talent at Bloomberg, and we do provide visa sponsorship for this role. However, each case is reviewed on an individual basis.
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/
Bloomberg is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa). Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or email@example.com