Customer Support Team Leader - EMEA

Careers at Bloomberg

London

Posted Jul 10, 2017 - Requisition No. 59388

What's the Role?

Our Bloomberg Customer Support is looking for a focused individual for a Team Leader position in the EMEA region.

As a BCS (Bloomberg Customer Support) leader, you will work towards developing a collaborative team environment that fosters creativity and places a high value on providing quality customer service. Striving for excellence in both team productivity and customer happiness is at the heart of this position.

In being a Team Leader - you will be responsible for the hiring, on-boarding, evaluation and continued development of your team members.
The growth and development of your team at Bloomberg will be wholly owned by YOU!

We'll trust you to:

  • Maintain quality relationships with your team on both a group and individual level
  • Ensure that your teams performance is on track to meet departmental goals across multiple metric categories such as productivity and quality.
  • Empower your team to innovate and challenge traditional thinking on how to best solve client issues
  • Establish strong interdepartmental relationships to build a meaningful employee network
  • Provide tailored coaching that improves individual productivity and performance.
  • Possess an ability to collaborate across multiple departments
  • Build and drive strategies for your team and region
  • Drive business critical projects in Customer Support

You'll need to have:

  • Demonstrated people management and change management skills
  • Extraordinary level of customer service
  • Strong networking and communication skills (written and verbal)
  • Experience working in a team-oriented, collaborative environment
  • Strong project management skills

If this sounds like you - apply and we'll get in touch to let you know what the next steps are.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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