Posted Sep 6, 2017 - Requisition No. 61907
We’re Bloomberg Enterprise Solutions - fast paced, innovative and expanding. We have worked hard and smart to become the $1bn business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer. Without us, they simply can’t operate.
Due to business growth, and significant opportunity there is an opening to join the Global Service Delivery leadership team within Enterprise Data, leading a regional management team focusing on clients in EMEA.
One of Bloomberg’s key differentiators is our level of customer engagement and service throughout the complete sales lifecycle, and beyond into their day to day business. It’s something we are proud to be known for in the industry. In this role you will lead from the front a dynamic, multi-functional, multi-lingual and diverse organisation. You will ensure you and your management team provide a premier level of customer experience through four separate functions: Support, Implementation, Content Specialist and Technical Account Manager (TAM), while driving client adoption and revenue for the business as a whole though a strong partnership with the Enterprise Data Sales teams. You’ll also interact with the global Service Delivery management and their team, alongside multiple internal business areas in order to ensure a seamless level of outstanding customer service.
So be prepared to demonstrate your strong leadership, strategic vision and communication skills. Reporting to the Global Head of Service Delivery, you’ll bring with you a strong background in leading client facing teams within the financial services space, providing clear direction and driving accountability for execution. As part of the Global Service Delivery leadership team you will bring the ability to define a clear vision for the wider team, collaborating with your peers to encourage an environment of continuous process improvement. You have a strong understanding of the sales lifecycle and how excellence in customer service supports and drives client adoption of services. Importantly, you take pride in developing your team, managing them through the changing business environment associated with one of the fastest growing businesses in Bloomberg.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.