Enterprise Services - Technical Services Representative

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Posted Mar 10, 2023 - Requisition No. 114703

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that encourages our employees to be their best.

What’s the role?

Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Enterprise Services Entry-level Technical Program, which is a key part of our Enterprise Services business. As an Enterprise Technical Services Representative, you have two critical focus areas: to provide superb customer service to a broad range of clients and ensure that you achieve a deep understanding of Bloomberg’s many Enterprise Product offerings.

You will be exposed and responsible for answering a wide range of questions across Bloomberg Data, Connectivity, Integration and real-time market data offerings. The position includes assisting fast-paced clients operating in Capital Markets, Asset Management and Financial Services and working with them to understand how they are using Bloomberg’s enterprise products. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients’ technological needs. We tackle our clients’ software and data needs, we understand how it relates to their workflows and evolving business needs. Working with critical information and highly sophisticated tools, we enable our clients to leverage the full power of Bloomberg Data, connectivity and applications.

Who you are:

You come to work with a purpose, understand what vitality means to a trader, are curious and take pride in being customer service driven. You love being part of a team where clients count on you every day, and you challenge and support your colleagues to innovate, learn and deliver the best service possible.

What's in it for you?

We provide all new hires a 12-week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, Bloomberg Data, Bloomberg Enterprise Technology and trouble-shooting.

You'll never stop learning...we'll invest in your career, and coupled with our unrivaled approach to career development, we will help you expand your skills and opportunities in this role through project involvements. Our Bloomberg Enterprise Services Client specialists have the opportunity to be involved in mentoring, recruiting, quality control and idea generation. Following your training, you will be able to join one of our specialist technical services desk:

Enterprise Data technical support team

This team is accountable for quickly and accurately identify problems and provides round-the-clock support to our Enterprise Data clients. They perform thorough troubleshooting to pinpoint the root cause and If needed, you’ll escalate the issue internally with groups such as Network Operations, Global Data team, Data Feed teams, Implementation and Engineering - all whilst ensuring our clients receive an exceptional, seamless support experience.

Enterprise Technology production support team

Our team is responsible for maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products, providing technical application, escalated connectivity, and integration support. Our production support representatives are trusted authority for fixing, resolving, and “owning” issues impacting our clients directly. They are handling inquiries supporting a variety of ETL (Extract, Transform, Load) workflows between Bloomberg and client systems but also interact with clients who code against various Bloomberg specifications as well as handling connectivity, application, and integration inquiries via multiple methodologies, including FIX, MQ, XML, SFTP, Web APIs and SWIFT.

You will have the opportunity to champion your career across the company or further develop your technical skills within Enterprise Services. Our alumni have a diversity of successful career paths to: Senior Client Service Roles, Sales, Enterprise Technology Services, Global Data, Compliance, Finance, Engineering as well as Advanced IT roles and Client Financial Services.

You’ll need to have:

  • Up to 3 years of technical client services experience, ideally in financial services
  • A demonstrated interest in Finance, Technology, Computer Science and/or systems information.
  • Ability to provide outstanding customer service to clients through live, interactive media (e.g. phone, messaging, etc.)
  • Desire to develop skills and experience in customer service in a fast-moving FinTech environment
  • Multi-tasking and problem-solving skills as well as an ability to work independently and as part of a larger global team
  • A Passion for continuous learning across various areas (i.e. technology, financial markets)
  • Ability to learn new technologies on the job and absorb new information quickly
    We’d love to see:

  • Bachelor's degree or equivalent experience
  • A basic understanding of market data and associated financial instruments
  • Familiarity with Unix/Linux and protocols such as FIX or MQ is a plus.
  • Awareness of data management, privacy and network connectivity.
  • A basic conceptual understanding of Web Services and REST API's
  • Ability to work within highly connected and software-based systems
  • Additional foreign language

You'll need to be able to:

  • Start full time work by May 2023
  • Legally work full-time and will not require visa sponsorship now or in the future
  • Occasionally work weekends or on a bank holiday (weekday off in lieu)

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email emea_recruit@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

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