Enterprise Solutions Data Support Representative

Careers at Bloomberg

London

Posted Dec 21, 2016 - Requisition No. 56251

We’re Bloomberg Enterprise Solutions - fast paced, innovative and expanding. We have worked hard and smart to become the $1bn business we are today. We partner closely with our clients, taking time to understand their unique businesses and individual data and technology needs. Our endless selection of datasets, covering all asset types, with multiple delivery technologies and flexible scheduling mean our clients are able to get exactly the data they need, when they need it, in the format they prefer.
Regardless of the application or context, financial firms worldwide place their confidence in Bloomberg to meet their real-time, reference, evaluated or regulatory data needs. Without us, they simply can’t operate.
The Enterprise Solutions (ES) Service Delivery Teams are responsible for ensuring that our clients have an outstanding experience from pre-sales through implementation and maintenance of service.

What's the role?

You'll join a diverse, multi-lingual global team, providing round-the-clock support over the phone and via our client portal. You'll consult directly with our end users, on how they can utilise ES data solutions to optimise their workflows. You'll provide fast yet informative answers to clients in a calm, professional manner, validating and explaining the content of our various solutions, and troubleshoot reported problems. Although we’ll provide you with comprehensive training you'll join us with a good base of knowledge in finance and technology, and be hungry to develop this further. Things move fast, and we want people who will enjoy working in this environment and feed off the energy.

With your great interpersonal skills, you'll collaborate closely with immediate team members, as well as colleagues from across the business, eg liaising with Product Management on functionality and content enhancement requests, and highlighting potential leads to the Sales teams. From time to time you will meet with your clients face to face, accompanying the Sales team for periodic service reviews.

We'll trust you to:

  • Perform validation and explanation of Bloomberg data content
  • Trouble shoot issues with Bloomberg Data License software
  • Support the sales team with training and demonstrations
  • Develop relationships within key accounts
  • Acquire and maintain an in depth understanding of data delivery technologies

You'll need to have:

  • A strong interest in financial market data
  • Strong problem solving and customer service skills
  • Ability to build and maintain solid internal and external relationships on a global scale
  • Exceptional interpersonal and teamwork skills
  • A proactive, positive can-do attitude

We'd also love to see:

  • In addition to business fluency in English, an additional core European language would be the icing on the cake
  • An understanding of our clients, and how they use our data content across front, middle and back office

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know the next steps. In the meantime check out this link:

http://www.bloomberg.com/enterprise/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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