Facilities Operations Manager - Bloomberg European Headquarters

We are seeking an experienced Workplace Operations Manager to join our London Facilities team in our new London European Headquarters, home for around 4,000 of our employees.
Bloomberg prides itself in providing an outstanding product that extends through every facet of our business: Our new London HQ exemplifies this. Not only by being a fantastic addition to the architectural London landscape and providing innovative workspaces, but also by being rated by BREEAM as the world’s most sustainable office building. The Bloomberg building also comprises public facing restaurants, retail units and the London Mithraeum, a roman temple which provides an immersive experience to Roman London for our visitors.

What's the role?

You will use your extensive experience to develop the facilities operations of the building and play a key role in crafting the team and the services needed to optimize our workplace experience. Bloomberg prides itself on providing extraordinary and outstanding level of service to its clients, and the work environment we provide to our employees is no different. The Facilities Operations team needs to be flexible and responsive to ensure the experience for employees and guests is never compromised and is second to none.
You will have leadership responsibility for some of our key vendor partners, and whilst a key deliverable of the role is a seamless operational delivery, there is more that you'll need to develop. A key output of the role will be to analyse and trend our operations across all of EMEA's Workplace Operations, to support informed, intelligent, pre-emptive decisions that continuously improve our delivery. Analytical skills are essential, with an ability to gather, cleanse and manipulate data that is relevant to our real-world, live operations.

We'll trust you to:

• Operate effectively in a hands-on role as well as being a strategic, big-picture leader across vendor and in-house teams.
• Unlock efficiencies within our operations by utilising data to assess, improve, and control performance.
• Build partnerships with cross-functional teams and facilitate interactions with upper management.
• Balance multiple projects simultaneously, prioritise and shift priorities quickly.
• Responsible for management of the fabric maintenance and soft services, establishing proactive planned Maintenance programmes, as well delivery of repair and maintenance projects.
• Delegate tasks to project teams and mentor them to achieve project landmarks.
• Anticipate and communicate potential project management risks and raises to management.

You'll need to have:

• A degree level qualification, or equivalent proven experience, relevant to the fields of Property or Facilities Management.
• Vendor management capabilities including procurement of services such as building maintenance and large-scale cleaning services across the Real Estate sector.
• Contract management skills and the ability to form professional, collaborative relationships with externally sourced suppliers.
• Experience of developing management reports, developing and interpreting management data in a results-driven business environment.
• Operational experience in managing and reporting on Budgets and KPIs.
• Ability to drive change and improvement through leverage of extensive vendor relationships.
• Proven capabilities in large scale housekeeping operations, with a true passion for supporting outstanding client experiences through delivery of the highest standards of cleanliness.
• Knowledge and application of planned maintenance schedules, including SFG20 and CAFM systems.
• Concrete knowledge of building regulations and compliance.

We'd love to see:

• Relevant accreditation applicable in the real estate sector.
• Exposure to building transition projects.
• Experience in supporting sub-tenant retailers.
• Ability in directing the development and implementation of integrated PPM programmes.
• Passion for environmental sustainability and application within property management.
• Experience in building management reports or dashboards.
• Highly detail oriented and organized.
• Capacity to learn new platforms and tools and to adapt to changing environments.
• Excellent interpersonal and communication skills, and able to develop excellent customer/supplier working relationships.

If this sounds like you:

 
Apply if you think we're a good match! We'll get in touch with you to let you know what the next steps are.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email emea_recruit@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk