Posted Apr 13, 2017 - Requisition No. 58058
First impressions can make or break a client’s perception of an organisation. This is why our Global Customer Support representative role is about more than just managing inbound phone calls – it’s about creating a journey for our clients and connecting them to people who keep their businesses alive.
You are on the front-line working as part of an international team, supporting our clients collectively in more than 18 languages. You will make your mark in a Global Customer Support Department that provides 24/7 superior telephone support to clients.
This is an exciting entry level position for candidates seeking a challenging, customer-focused opportunity. Previous experience in a call centre environment is preferred but we will make sure that you are ready to provide exceptional customer service through our rigorous training program. You will also receive an introduction to Bloomberg products, services, and clients and an insight into global financial markets.
Experienced representatives have the opportunity to be involved in mentoring, quality control and idea generation. Your career path may include venturing within the Operations department line in technical support or even other positions across others like Analytics or Global Data!
Provide outstanding customer service to our clients on inbound phone calls
Transfer customer calls to appropriate staff
Outbound calling will be necessary to verify new users
Identify, research, and resolve customer issues using proprietary company software.
Exceptional customer service skills
Flexibility to learn and grow in a fast-paced, client-focused, environment
Strong telephone etiquette and a professional demeanour
Excellent verbal and written communication skills
Multi-tasking skills and problem solving skills
A desire to be part of a team but also work independently
Start full time work in July/August/September 2017
Read, write and speak English and Russian at a business fluency level
Occasionally work a day at the weekend or on a bank holiday
If you think you are a good match, driven and eager to learn, then apply! We'll get in touch to let you know what the next steps are.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.