First impressions can make or break a client's perception of an organisation. This is why our Global Data Analytics role is about more than managing client enquires on Bloomberg's world sought after data.

What’s the role?

In this role, you'll serve on the legendary Bloomberg Analytics Help Desk, which is an integral part of our offering, within our Global Data Department. Our clients have come to rely on the knowledge, expertise, and exceptional service that our Data Analytics Representatives provide as they guide clients on their data related queries and teach them how various enhancements can help in their day-to-day work.

You are on the front-line, working as part of a team to provide Bloomberg customers with accurate and timely answers via our chat system and on phone calls. It's about working together to solve complex issues and building invaluable relationships with clients whilst ensuring that all product groups in the Global Data department are communicated with. You will also play a key role in the team’s initiatives around supporting customers, participating in analyst training. There are opportunities to work with other Global Data teams suggesting ideas to improve overall customer experience.

What's in it for you?

You will take part in the Global Data Training Programme for two-weeks which will help you build the foundation for your entire career at Bloomberg. The training will teach you financial concepts, data and the functions of our state-of-the-art Bloomberg Terminal.

Joining the Global Data Department means that you are a part of one of the world's leading sources of data, providing accurate, up-to-the-second insights for financial market professionals. The data collected provides transparency into the markets and specific securities and will continue to build on the core foundation of our business as we expand our depth and breadth of coverage.

You will develop the product knowledge, learn about our clients and their needs and build relationships throughout the company. As your experience in the team grows, you will be expected to have greater influence on how the Global Data Department can be more efficient and improve the service delivered to our clients by providing faster and more insightful answers. This might be through technical or market expertise, project management or leadership.

We will trust you to:

• Provide exceptional customer service
• Have excellent verbal and written communication, including strong telephone etiquette
• Multi-task and work well under pressure

You'll need to have:

• A bachelor degree in Finance, Economics or related disciplines and/or equivalent work experience
• Excellent people skills as demonstrated through experience in customer service or other client facing roles
• Proven experience working and contributing to a team
• High proficiency in Microsoft Excel and strong interest in computer programming
• Fluency in English and a second European language (Spanish, French, German or Italian)
• Availability to start by September 2017

We'd love you to have:

• Prior experience/coursework or strong knowledge and understanding of the financial markets
• Keen interest/knowledge of information management/ technology, product development and problem solving
• Prior experience of data research
• Ability to demonstrate project management skills
• Knowledge in information technology or statistical analysis or computer programming (for example VBA, SQL, MATLAB, Python)

What Bloomberg does - and how you can make your mark here:

Bloomberg delivers critical information in a world where information matters. We give influential decision makers in business, finance and government a competitive edge by connecting them to a dynamic network of news, people and ideas. To do that, we need a constant flow of ideas, energy and innovation-which is where you come in.

At Bloomberg, you will have the opportunity to go above and beyond and to take risks. Be a part of an organization that is entering new markets, launching new ventures and pushing boundaries. Our ever-expanding array of technology, data, news and media services fosters innovation and empowers clients - and offers nearly limitless opportunities for career growth.

Does this sound like you?

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!

In the meantime feel free to have a look at this:

https://www.bloomberg.com/careers/global-data/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.