HR Shared Service Manager

Careers at Bloomberg

London

Posted Oct 14, 2016 - Requisition No. 54972

Setting the scene: Your friends all know you as the problem solver- the person they go to when they need advice. You work well under pressure and you thrive in a team environment. You’re accountable and relied on for mitigating difficult situations often leading by example.

Discretion is something which comes naturally to you, and you're able to find that perfect balance between professional and personable. You love dealing with people, and you're that person who knows what customer service really means.

We are Global People Services, an integral vehicle of Human Resources delivering first class service to the enterprise. GPS members are the vital consultants for employees and business leaders when they have any questions or concerns about HR-related programs, policies or procedures. The global team facilitates critical employee lifecycle transactions in a seamless way. From on-boarding new hires into the company, to coordinating global mobility and working closely with external vendors, our aim is simple- to provide a seamless, platinum level of support to our colleagues and businesses.

What’s the role?

You’ll lead the regional GPS team based out of London supporting employees in the UK, Europe, Middle East and Africa. As a leader, you’ll build a network with the different centers of excellence, be a go-to person for your team as well as the different HR teams in London. You’ll be leaned on by the business for escalation, guidance on process and answering questions.

We’ll trust you to:

  • Lead by example. Understand Bloomberg HR business processes in sufficient detail and execute as needed
  • Be our Subject Matter Expert in the region for all HR operations matters - Process and Policy
  • Institute and review proper controls to mitigate risk and maintain data integrity
  • Establish and adhere to service levels with various centers of excellence
  • Analyze business processes and make recommendations for improving efficiency
  • Partner with regional stakeholders to promote operational efficiency through adoption of self-service

You’ll need to have:

  • Good general knowledge of HR policies, processes and regional employment law
  • Workday, SAP, PeopleSoft or other relevant experience in HR systems
  • Leadership experience working in a dynamic fast-paced support environment
  • Excellent communication skills (verbal and written)
  • Proven ability to grasp new technology
  • A highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organization
  • Proven ability to provide first-class customer service

What’s in it for you?

  • In-depth training in varied HR systems, policies and procedures
  • Exposure to all business areas, and interaction with senior-level colleagues and candidates
  • Training on basic Bloomberg Terminal navigation and functions

We’d love to see:

  • Experience in documenting process flowcharts
  • Certified Professional in Human Resources
  • PHR, SHRM-CP or CIPD certifications
  • Fluency in an additional language

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

https://www.bloomberg.com/careers/about/

Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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