Posted Jan 4, 2017 - Requisition No. 56335
The Global Service desk team is absolutely crucial to the smooth operation of the internal IT systems at Bloomberg. Bloomberg Information Systems provides technical support for all in house IT systems. A core part of this group is the Service Desk. This team forms Bloomberg's front line, providing level 1 & 2 technical IT support for all of our employees. You could be part of this team striving for first call resolution whilst taking a detail oriented approach to addressing customer technical needs quickly and efficiently.
Support is coordinated via ticketing systems, over the phone or Instant Message. The role will be mainly providing remote and sometimes desk side support for PC's that are primarily running a Windows OS. In addition to PC support, you may also be supporting other systems such as Macs, mobile technology and AV systems. Full training on the Bloomberg software and ticketing systems will be given to the successful candidate.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
Bloomberg is an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.