Incident Management Analyst

Careers at Bloomberg

London

Posted Oct 31, 2017 - Requisition No. 63023

The Incident Management Team is responsible for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams throughout the company, structuring and leading investigations and working with the respective client support teams to ensure accurate and timely information is disseminated both internally and externally including collaborating with senior members of the management team during significant customer impacting outages. Furthermore, the team is responsible for Problem Management activities helping pursue root cause analysis and remediation actions.

We'll Trust You To:

  • Facilitate the resolution by effective communication across multiple teams.
  • Quickly assess the severity of an outage in regards to business impact and technical complexity.
  • Notify, escalate and communicate to senior management the existence and status of outages, as necessary.
  • Help coordinate the investigations and drive the incidents to resolution/remediation.

You Should Have:

  • Experience with application or infrastructure services.
  • Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences.
  • Strong collaboration skills with an interest to develop a strong network.
  • Ability and aptitude to pick up new technologies or procedures.
  • Good organisation skills and excel at multitasking with the ability to ‘pick up the pace’ during major outages.

We’d Love To See:

  • Python or C++ programming skills.
  • Innovation and drive - happy to challenge the status quo and collaborate on processes within the team.
  • Assertive but diplomatic, relentless and logical.
  • Self-starter with the ability to prioritize work load and to perform in a high pressure environment.
  • ITIL Service Support knowledge (but not essential).

If this sounds like you:

Apply if you think we are a good match! We'll get in touch with you to let you know what the next steps are. In the meantime, check us out at http://www.techatbloomberg.com/

Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk

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