Mobile Support Analyst
Posted Aug 30, 2023 - Requisition No. 118496
Workplace Operations & Supply Chain, through our services and applications, are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central in this effort, by providing platinum support to more than 22,000 employees and more than 500,000 annual visitors in more than 170 offices around the world.
We are a close-knit, hardworking team made up of: Service Specialists, Service + Desktop Support, Audio-Visual, and Mobile Technology Support.
The Global Employee Operations Team is integral to the smooth operation of the internal IT systems at Bloomberg. We provide technical support for all in-house IT & Mobile systems.
A core part of this group is made up of our Mobile Support Team. This team forms Bloomberg's front line, providing level 1 & 2 technical IT & Mobile support for all our employees.
You will be part of team responsible for installing, diagnosing, repairing, maintaining, whilst upgrading mobile applications and hardware to ensure optimal performance. You will also be responsible for documenting, tracking, and monitoring problems to identify trends in our environment, whilst striving for first touch resolution alongside a detail-oriented approach to addressing our employees' technical needs quickly and efficiently.
Support is coordinated via a ticketing system, over the phone or Instant Message. The role will be a combination of providing remote and onsite/in-person support for Laptops, Mac's, Smartphones & other mobile devices such as Tablets and MiFi's.
Full training on the Bloomberg software will be given to the successful candidate.
We’ll trust you to:
- Provide level 1+2 support to our 22,000+ internal employees, remotely and desk side
- Provide software and hardware support in a Windows and Mac environment on all Mobile Technology platforms
- Have analytical and problem-solving skills
- Bring innovative ideas whilst demonstrating a genuine interest in customer service
- Support multiple inquiries via our internal ticketing system, chats and calls
- Handle and deliver small projects
You’ll need to have:
- A real passion for Mobile Technology!
- Excellent spoken and written communication skills
- The ability to quickly learn innovative technologies
- The ability to thrive in a high pressure and high paced environment
We'd love to see:
- Experience providing exceptional customer service
- You are keeping yourself up to date with the newest mobile technologies
- Familiarity with the agile methodology
What’s it like to work here?
We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy, where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or positions. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. That being said, it is not all about work.
Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives, from helping local school kids with their reading, to helping clean up local parks and waterways.
Bloomberg’s Core Values:
Innovate + Collaborate + Do The right Thing + Know Your Customer
If this sounds like you:
Apply if you think we are a good match!
We will contact you, to let you know what the next steps are, but in the meantime feel free to have a look at more of what we do at Bloomberg: https://www.bloomberg.com/company/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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