Bloomberg runs on data. In our Global Data business, we're responsible for supplying it. Our Content Acquisition and Business Management team (CABM) is all about capturing and integrating data to provide our customers with the information they need. The department is comprised of several teams including: Pricing, Research, Exchanges, Product Development, Contracts, and Market Structure. We onboard an incredible amount of content so it's imperative that it is discoverable, compliant, done in an efficient manner, and compliments other Bloomberg products.

Our Content team is responsible for acquiring and managing equity/credit research content and data from the sell-side and independent research providers which is then made available to our client base. For the buyside, who use Bloomberg daily, having the ability to access research content in one place makes their lives easier and more efficient. It also helps them make more informed investment decisions. For the sell-side/independent research houses, being able to deliver their content in a place that their clients actively operate ensures greater readership and return on their distribution efforts.

What’s the role?

We have an exciting opportunity for an astute technical and client oriented professional like you, to join the team in London. You will play a pivotal role in the team facilitating access to the research content on Bloomberg. You will be responsible for front line support for research content queries and work with consumers and producers of content on access controls.

We’ll trust you to:

• Be the first line of support for incoming client and internal queries on research content
• Process client entitlement requests within a time-sensitive market
• Maintain and improve client relationships to optimize access to research content
• Work with business managers to enhance entitlements and research content procedures
• Promote new entitlements functionality to clients and Bloomberg sales people
• Utilise business intelligence to help spot trends, identify gaps and areas for product and content enhancements
• Demonstrate effective prioritization and ability to work on multiple projects in parallel
• Seek opportunities to further develop knowledge and proactively pass on knowledge to peers
• Be a self-starter and driven to find answers independently

You’ll need to have:

• Attention to detail
• Aptitude and interest in understanding and using technology and learning new skills
• Time management and project prioritization skills
• Previous experience in client facing or technical support roles
• Excellent written and verbal interpersonal skills
• Proven customer service and account management skills
• The desire and flexibility to learn and grow in a fast-paced environment
• Ability to work well under pressure
• Strong analytical skills

We’d love to see:

• Fluency in at least one non-English European language
• Understanding of project management principles

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

https://www.bloomberg.com/careers/about/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process.

If you would prefer to discuss this confidentially, please email access2@bloomberg.net. Alternatively, you can get support from our disability partner EmployAbility, please contact +44 7852 764 684 or info@employ-ability.org.uk