Research Content - Technical Account Manager
Posted Jan 29, 2018 - Requisition No. 64782
Bloomberg runs on data. In our Global Data business, we're responsible for supplying it. Our Content Acquisition and Business Management team (CABM) is all about capturing and integrating data to provide our customers with the information they need. The department is comprised of several teams including: Pricing, Research, Exchanges, Product Development, Contracts, and Market Structure. We onboard an incredible amount of content so it's imperative that it is discoverable, compliant, done in an efficient manner, and compliments other Bloomberg products.
Our Content team is responsible for acquiring and managing equity/credit research content and data from the sell-side and independent research providers which is then made available to our client base. For the buyside, who use Bloomberg daily, having the ability to access research content in one place makes their lives easier and more efficient. It also helps them make more informed investment decisions. For the sell-side/independent research houses, being able to deliver their content in a place that their clients actively operate ensures greater readership and return on their distribution efforts.
What’s the role?
We have an exciting opportunity for an astute technical and client oriented professional like you, to join the team in London. You will play a vital role in supporting new and existing content providers to the Bloomberg terminal. You will be working with major content providers daily to ensure content is delivered in a timely and effective manner.
We’ll trust you to:
- Work extensively with clients to ensure content is delivered to Bloomberg in the optimised fashion.
- Implement new content projects from start to finish
- Collaborate with content providers to suggest areas of improvements as it relates to headline composition, tagging and content positioning to our mutual clients
- Partner with Bloomberg sales, product and engineering teams to ensure that content is not only brought onto the system quickly, securely and efficiently, but also drive future product development where appropriate
- Utilise business intelligence to help spot trends, identify gaps and areas for product and content improvements
- Demonstrate effective prioritization and ability to work on multiple projects in parallel
- Seek opportunities to further develop knowledge and proactively pass on knowledge to peers
- Continually strive to make internal/external workflows more efficient by proactively and consistently reviewing procedures and technology
- Be a quick learner and driven to find answers independently
You’ll need to have:
- Bachelors degree or equivalent work experience
- Previous experience in client facing or technical support roles
- Excellent written and verbal interpersonal skills
- Demonstrable customer service and account management skills
- Strong VBA skills, MS Excel and or Access Skills to work with large amounts of data (data manipulation)
We’d love to see:
- Fluency in at least one non-English European language
- Understanding of the financial markets, in particular sell-side content distribution
- Knowledge of SQL, Tableau, QlikSense and/or similar technologies
- Understanding of project management principles
- Working knowledge of SFTP protocol
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
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