Posted May 15, 2017 - Requisition No. 58544
Our Global Information Systems Group (Infosys) is responsible for designing, deploying, and supporting Bloomberg’s the internal IT systems, including our global corporate network, and the hardware and software to support nearly 19,000 employees in more than 170 offices around the world. We are also responsible for the audio-visual technology in all of Bloomberg’s public spaces (including training and conference rooms), that host more than 500,000 visitors to Bloomberg offices each year.
Our employees rely on the technology solutions and support Infosys provides to do their jobs in a fast-paced, highly-demanding, technology-focused environment. We are a close-knit, hardworking team organized into 6 groups: Service Desk, Desktop Technicians, Infrastructure, Audio-Visual, Corporate Security, and Mobile Technology. Each of these groups develop, deploy and rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we need to improve.
For example, our 19,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as, monitor and implement security for the entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.
The Global System Administration team is absolutely crucial to the smooth operation of the internal IT systems at Bloomberg. We’re trusted to ensure that our IT infrastructure is running efficiently at all times in order to support the tens of thousands of devices operating on our network along with the thousands of employees who rely on our technology to carry out their roles effectively in a fast paced technology focused company. We sit within the Information Systems group and collaborate daily with many other teams; these include our Service Desk, Technician, AV, Security, Mobile Technology and Infrastructure design teams.
Be part of a team providing support for our internal Global Server and Desktop Infrastructure, you'll also provide 3rd line technical support to our Global Service Desk and Technician teams. Alongside this you will assist our Global Infrastructure Design team with the implementation of new technology whilst being flexible and willing to step up and offer support to any other member of the team who may be seeking assistance on a wide range of other corporate technologies.
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.